We are The National Careers Service telephone advisory team in the North East and South Central regions, offering free, impartial advice and guidance to adults over the phone.

We can help you make a wide range of decisions involving training, learning or working.


Claire – I’ve worked for the National Careers Service for 2.5 years. I became a careers adviser after deciding I wanted a career change. Taking a leap of faith, I left my job as a Call Centre Team Manager and started job searching. I secured a role which allowed me to work and study my Information, Advice and Guidance qualification. The thing I love most about my job is helping people explore their possibilities.

Lauren – I’ve worked in Career Guidance for the past 6 years after graduating from university. I am passionate about raising career and learning aspirations and challenging the stigma of mental health within the workplace. Most recently I have developed an interest in the use of social media in career guidance and I enjoy looking for new and inventive ways to incorporate this into the work we do at Career Line.

Marie – I’ve worked as a Careers Adviser for the National Careers Service for the last 5 years. After graduating Northumberland College, I gained employment as a community engagement officer, helping to support adults into education. I feel passionate about helping and supporting others to reach their full career potential, helping others to get their dream job.

Rachel – After receiving inspiring guidance at a time where I felt confused and frustrated about my future career prospects, this encouraged me to pursue a career helping those who are in a similar position. I graduated from the University of Huddersfield with a Postgraduate Diploma in Careers Guidance earlier this year. I am very excited and passionate about supporting others to achieve their goals and maximise their potential.

Mike – I have many years experience working in Colleges in the North East providing information, advice and guidance to students.I found more and more I was being asked for Careers Guidance. After volunteering as a Careers Mentor, I decided the time was right to look for a more permanent Careers role and joined the fantastic Career Line team. I really enjoy helping people and seeing them achieve their goals gives me great satisfaction.

Kate – I have worked as a Careers Advisor for the National Careers Service for the last 7 years. I joined National Careers Service after facing redundancy from a private training company. It was then that I realised a career in helping and supporting adults was something I wanted to pursue. I love being able to work with customers to set goals and watching those being achieved gives me daily job satisfaction.

Lisa – I got into Careers Guidance through volunteer work with a Learndirect centre. I have worked with the National Careers Service since 2005 and I enjoy that no two days are the same. I love breathing hope into difficult career conundrums, whether they be career changers or the over 50’s, believing each person I speak to is a unique individual.

Sophie – I have worked as a Business Support Co-Ordinator for the National Careers Service for the past five months. My job title is fairly self-explanatory – I offer support to our wonderful careers advisers and keep this blog ticking over nicely! Previously, I worked within Finance for Local Government for eight years, but felt I wanted to change direction. For anyone hesitating about finding a new career path, don’t. There are so many professions out there, you are bound to find one that you love.

Jill – I joined the National Careers Service as a Business Support Co-ordinator a few months ago, following redundancy from my auditor role at a Training Provider. I am thoroughly enjoying the job and have accomplished a lot in the short time I have been working with the team, the role continues to evolve each month. I love working with the Career Line team and the fantastic team spirit which everyone shares!

Don’t delay, contact us today!