Happy Birthday!


Happy Birthday to us, Happy Birthday to us, Happy Birthday dear Career Line, Happy Birthday to us!

Hip Hip Hooray we are two today!

Wow two years old!  We have had the most amazing two years.  As an adviser I can’t quite believe it’s been two years already.  Here is a quick reminder of what we are about:


Careers advice; impartial advice and guidance by a qualified careers adviser.

Ambition; all of the Career Line team enjoy their role. We strive to help customers reach their goal.

Real; we understand as we live in the real world and will help you identity your real opportunities.

Encouragement; it can be scary making a change. We are here to encourage and support you all the way.

Empowerment; giving you the information for you to make a decision about your future.

Ready; our telephone lines are open from 8am to 6pm Monday to Friday with live careers advisers ready to take your call.


Local; we offer advice and guidance relevant to your local area.

Impartial; we are not linked with employers, colleges or training providers.

No charge; that’s right – FREE advice and guidance.

Easy; with a number of ways to contact us.  You can get advice and guidance over the telephone or face to face.  You can contact us via email, telephone or social media.

-Claire, Careers Adviser


It’s never too late to upskill!


Computers! Today they are a part of everyday life, in fact my children, like most, are whizz kids on them.

Having completed typing and word processing qualifications at school and college I managed to get on ok with computers in my day to day job without too many problems. I was a proficient typist and could accurately input data and send emails. However, during team meetings when it came to who would set up a new spreadsheet or prepare a PowerPoint presentation I would slide down my chair and let other team members take the lead! I guess, for me, there was an element of fear around the words “Excel” and “PowerPoint”. I was too scared I would get it wrong…

The answer was simple really. I should get myself an IT qualification but I always had a list of excuses: I was too old to start a new qualification and where would I find the time? However, on the positive side, it would give me so much satisfaction to take the lead on the next presentation or design the next spreadsheet. I made the decision to go for it.

I started by googling the range of qualifications on offer and after speaking with a Training Adviser I decided to complete an NVQ Level 2 in IT. This would be done alongside my job role and therefore benefit me the most.  I could select the units that met my needs and would be able to apply them in my everyday work.

The qualification involved project work and exams and, although sitting exams again after so many years was a scary prospect, I actually enjoyed the revision and preparation and knew that it was all going to help me in my job.  I would also be completing Key Skills in Maths, English and IT so I was able to refresh myself on these subjects as well.

I successfully completed the qualification and felt a huge sense of achievement.  I continued to build on my skills not only at work, but in my personal life as well.  Yes I am now one of those people who have a ‘monthly finances’ spreadsheet on my home laptop.

So there you have it, if I can do it then so can you, stop those excuses and go for it!!!

-Jill, Business Support Co-Ordinator

Hello from Career Line!


Welcome to the brand new Career Line blog! First, a little bit of information about who we are & what we do.

Career Line is the telephone advisory team for the National Careers Service. We offer free, impartial advice and guidance to adults aged 19 and over, who reside in England.

Our qualified Careers Advisers offer a wide range of help, which include:

  • Advice on a career path
  • Looking for a college course and potential funding
  • Looking at your transferable skills if you’re wanting a career change
  • Reviewing and updating your CV

For confidential advice tailored to your specific needs, please contact us today on 0800 100 900.

We also have a number of digital channels you can interact with us on, these are listed below:

North East Region




South Central Region




Over the next three months, this blog will aim to cover different topics relating to careers advice, which we hope will help you on your journey. Beginning on 16th September, our first topic will cover upskilling. It’s never too late!

If there are any topics you would like us to cover, please leave us a comment. Thank you for reading, and we look forward to interacting with you!

-Sophie, Business Support Co-Ordinator